Agent Mobile Experience 23.3.0

Total.Care Holdings LLC. – Freeware – iOS
out of 3 votes

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This mobile application empowers teams to manage customer phone and text interactions seamlessly, even while on the move. It serves as a comprehensive collaboration tool utilized worldwide, designed to enhance workforce mobility while ensuring continuous connectivity with customers and prospects.

Key features include:
<ul>
 <li>Facilitates connections for on-the-go employees with clients and colleagues, regardless of their location.</li>
 <li>Maintains a consistent business identity across all employee mobile devices.</li>
 <li>Allows users to sign in as a softphone, VoIP device, or PSTN device.</li>
 <li>Enables setting of availability statuses (Ready or Not Ready) to efficiently route business calls and text messages while responding on behalf of the organization.</li>
 <li>Provides the ability to check colleagues' status to facilitate effective communication.</li>
 <li>Offers insights into call, text, email, chat, and social channel volumes, along with visibility into what is pending in the queue.</li>
 <li>Allows for the transfer and requeuing of conversations to another queue or an external destination.</li>
</ul>

Please note that the use of the CallCorp app necessitates a paid subscription and is exclusively available for existing customers. Additionally, data charges and voice minutes may apply during mobile app usage.

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