23.3.0 Safe to install
This mobile application empowers teams to manage customer phone and text interactions seamlessly, even while on the move. It serves as a comprehensive collaboration tool utilized worldwide, designed to enhance workforce mobility while ensuring continuous connectivity with customers and prospects.
Key features include:
- Facilitates connections for on-the-go employees with clients and colleagues, regardless of their location.
- Maintains a consistent business identity across all employee mobile devices.
- Allows users to sign in as a softphone, VoIP device, or PSTN device.
- Enables setting of availability statuses (Ready or Not Ready) to efficiently route business calls and text messages while responding on behalf of the organization.
- Provides the ability to check colleagues' status to facilitate effective communication.
- Offers insights into call, text, email, chat, and social channel volumes, along with visibility into what is pending in the queue.
- Allows for the transfer and requeuing of conversations to another queue or an external destination.
Please note that the use of the CallCorp app necessitates a paid subscription and is exclusively available for existing customers. Additionally, data charges and voice minutes may apply during mobile app usage.
Overview
Agent Mobile Experience is a Freeware software in the category Business developed by Total.Care Holdings LLC..
The latest version of Agent Mobile Experience is 23.3.0, released on 04/03/2025. It was initially added to our database on 04/03/2025.
Agent Mobile Experience runs on the following operating systems: iOS.
Users of Agent Mobile Experience gave it a rating of 5 out of 5 stars.
FAQ
What is the Agent Mobile Experience by Total.Care Holdings LLC?
It is a mobile platform designed to enhance customer interactions and streamline agent workflows for Total.Care Holdings LLC.
How can I access the Agent Mobile Experience app?
You can download the app from the Apple App Store or Google Play Store and log in with your credentials provided by Total.Care Holdings LLC.
What features are available in the Agent Mobile Experience?
Features include customer management, appointment scheduling, claims processing, communication tools, and real-time notifications.
Is the app secure for sensitive customer data?
Yes, the app uses encryption and complies with industry standards to ensure the security of your data.
Can I use the Agent Mobile Experience offline?
Some features are available offline, but functionalities like data syncing require an internet connection.
How do I get technical support for the app?
You can contact Total.Care Holdings LLC's support team via the help section within the app or through their official website.
Is training available for new users?
Yes, training materials and sessions are available to help new users get acquainted with the platform.
Can I customize features within the app?
Some customization options are available to tailor the experience to your specific role and preferences.
Are updates released regularly?
Yes, updates are released periodically to improve functionality and security.
Who do I contact if I encounter issues with the app?
Please reach out to Total.Care Holdings LLC's customer support through the contact information provided in the app or on their website.
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