Agent Mobile Experience 23.3.0

This mobile application empowers teams to manage customer phone and text interactions seamlessly, even while on the move. It serves as a comprehensive collaboration tool utilized worldwide, designed to enhance workforce mobility while ensuring continuous connectivity with customers and prospects.

Key features include:

• Facilitates connections for on-the-go employees with clients and colleagues, regardless of their location.
• Maintains a consistent business identity across all employee mobile devices.
• Allows users to sign in as a softphone, VoIP device, or PSTN device.
• Enables setting of availability statuses (Ready or Not Ready) to efficiently route business calls and text messages while responding on behalf of the organization.
• Provides the ability to check colleagues' status to facilitate effective communication.
• Offers insights into call, text, email, chat, and social channel volumes, along with visibility into what is pending in the queue.
• Allows for the transfer and requeuing of conversations to another queue or an external destination.

Please note that the use of the CallCorp app necessitates a paid subscription and is exclusively available for existing customers. Additionally, data charges and voice minutes may apply during mobile app usage.